Introduction

This Privacy Statement (“Statement”) outlines the collection, usage, and sharing of personal data by CODD GP as we engage with you, provide our products and services, and manage our business operations.

This Statement applies to CODD GP and its affiliates and wholly owned subsidiaries worldwide, collectively referred to as “CODD GP.” When we mention CODD GP products, we encompass all products and services offered by CODD GP.

In compliance with relevant data privacy legislation, the CODD GP affiliate or subsidiary responsible for collecting and utilising your personal data is either the affiliate or subsidiary with which you establish a contract or engage, or the affiliate or subsidiary situated in your country of residence. To verify the identity of the responsible CODD GP affiliate, please feel free to contact us by completing the Privacy Request webform.

Collection of Personal Data

When you purchase, download, or register CODD GP software, or use our software support services, we may collect the following contact information:

Your name

Email address

Physical address

Telephone number

Financial and payment details

Information about the CODD GP Products you buy, download, or register

If you engage with CODD GP for marketing purposes, such as expressing interest in CODD GP Products through a web form, participating in a promotion, or attending a CODD GP or other marketing event, we will collect the information you provide, including your contact details (name, email address, phone number, organisation, and job title), and the CODD GP Products that interest you.

 

When you submit an employment application to us, we collect the personal data disclosed in your application, including your name, email address, phone number, and employment and education history.

We may also automatically collect electronic data from your use of our Sites, including:

• IP address
• Date/time stamp
• Data about your interactions with our Sites
• Data collected from our use of cookies and similar tracking tools

Indirect Collection

CODD GP may collect personal data indirectly in specific situations, particularly:

• We provide medical voice recognition, transcription, and clinical documentation Products to hospitals and medical providers. To deliver these Products, we may collect patient data directly from our healthcare customers and vendors serving our healthcare customers, such as individual doctors, imaging and laboratory services providers, and electronic health record service providers. This patient data may include name, address, birthdate, medical record number, diagnosis, image, and treatment information. Where consent is required for the collection and use of medical information, CODD will obtain consent if we interact directly with patients. However, if we are processing personal data on behalf of a third party that has direct patient access, it will be the third party’s responsibility to obtain the consent.
• We provide voice recognition, text input, and communications products to corporate customers, and we may collect personal data processed in those products, including voice recordings, text, names, phone numbers, or sensitive data such as credit card numbers, or government identifiers.
• We provide biometric authentication products to corporate customers, and we may collect, store, and/or use personal data processed in those products, including voiceprints, information regarding fingerprints, and information regarding behaviour, for the purpose of confirming your identity or detecting potentially fraudulent or malicious activity.
• We obtain contact information, including name, email address, phone number, and job title, from our resellers and distributors, from public sources, and from third-party mailing lists.
• We collect personal data, including employment and education history, from third parties to conduct background and reference checks for employment applications and for applications to establish reseller and distributor relationships with CODD GP, subject to your consent where consent is required by law.

CODD GP is committed to safeguarding your privacy and ensuring the responsible handling of your personal data. If you have any questions or concerns regarding our data practices, please contact us via the details provided in the “Contact Us” section below.

Use and Disclosure of Personal Information

At CODD GP, we take your privacy seriously. This Privacy Policy explains how we collect, use, and share your personal data in various scenarios. The personal data we collect may differ based on whether it is gathered (i) through our websites or applications, including www.codd.com.au through our products and services, which encompass, but are not limited to, our software, support services, voice recognition technology, and medical information products.

Access to and Correction of Personal Information

You have the right to access and correct your personal information held by us. If you wish to access or correct your personal information, please contact us at support@codd.com.au or (08) 6173 9494

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We employ various security measures such as encryption and secure servers to safeguard your data.

Cookies

“Cookies” are small data files that may be downloaded to your computer when you visit a website. These files are commonly used to track your use of the website and enhance your browsing experience. In the context of web-based software products provided by CODD GP, enabling cookies is necessary for full functionality. Cookies may also be employed to deliver relevant information to users of your computer.

At CODD GP, we use cookies for various purposes, including:

• Tracking your usage of our software products.
• Improving your overall experience on our software products.
• Providing enhanced services when you use our software products.
• Authenticating your access to our software products.
• Recognizing you when you return to our software products.

Please note that this information collected through cookies may be linked to any personal information you provide, and it may be used to identify you.

You have the option to adjust your internet browser settings to disable cookies or receive warnings when they are used. However, disabling cookies may result in a limited functionality of our software products.

Overseas Transfer of Personal Information

At CODD GP, we do not transfer or store your personal information in foreign countries. However, it’s important to note that some of our partners may engage in such transfers. These transfers may include, but are not limited to, countries such as the United States of America and countries within the European Union.

The necessity for such transfers often arises in the context of our Master Service Agreements and contracts with our partners, or as part of measures taken in response to requests from us, or to fulfil contractual obligations with third parties that are in your best interests.

Please be aware that personal information stored overseas may not always be subject to the Privacy Act or the Australian Privacy Principles (APPs). By providing your personal information to CODD GP or using our services, you consent to the potential transfer of your personal information to foreign countries as described above.

Complaints

If you have a complaint about how we have handled your personal information, please contact us at support@codd.com.au or call us on (08) 6173 9494. We will respond to your complaint within a reasonable time.

Contact Us

For any queries regarding this Privacy Policy, please contact us at:

Email: support@codd.com.au
Phone: (08) 6173 9494
Address: 1/145 High Rd, Willetton WA 6155